Privacy Policy

Privacy Policy

Last Updated: 12 September 2025

At M.P.M Executive Travel, we value your privacy and are committed to protecting the

personal information you share with us. This Privacy Policy explains in clear detail how we

collect, use, and safeguard your information in compliance with the UK General Data

Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, website, or contacting us, you consent to the practices described in

this policy.

1. Information We Collect

We collect different types of personal data to provide and improve our services:

• Personal Identification Data: Full name, phone number, email address, and billing

address.

• Booking & Travel Data: Pick-up and drop-off locations, dates, times, flight/cruise details,

and special requirements.

• Payment Data: Processed securely via trusted third-party providers — we do not store

card details.

• Technical Data: IP address, device type, browser information, and how you interact with

our website.

• Communications: Emails, phone calls, WhatsApp messages, and enquiries made

through our website.

2. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To process bookings, assign drivers, and provide reliable travel

services.

• Customer Support: To respond to enquiries, update you about bookings, and handle

feedback.

• Payments & Invoicing: To process secure payments and manage financial records.

• Business Operations: To analyse service performance, improve efficiency, and develop

our business.

• Legal Compliance: To meet legal, regulatory, and tax obligations.

3. Legal Basis for Processing Data

We process personal data under the following lawful bases:

• Contractual necessity – to fulfil your booking.

• Legitimate interests – to manage and grow our business responsibly.

• Legal obligations – to comply with UK laws and regulations.

• Consent – where required (e.g., for marketing communications).

4. Sharing Your InformationWe respect your privacy and will never sell your personal data. We may share your

information only with:

• Our trusted drivers and staff for the purpose of fulfilling your journey.

• Payment providers to complete secure transactions.

• Regulatory or law enforcement authorities where required by law.

• IT and website support providers who help us operate securely.

5. Data Retention

We keep your personal data only as long as necessary to:

• Deliver services and manage bookings.

• Comply with tax, legal, and regulatory requirements.

• Maintain records for business purposes.

Once data is no longer required, it is securely deleted or anonymised.

6. Your Privacy Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Ask us to correct inaccurate or incomplete data.

• Erasure: Request deletion of your data where legally possible.

• Restriction: Limit how your data is processed.

• Portability: Request your data in a machine-readable format.

• Objection: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement strong physical, electronic, and organisational measures to protect your

personal data from:

• Unauthorised access

• Loss or misuse

• Alteration or disclosure

All staff and drivers handling personal data are trained on confidentiality and data

protection.

8. Cookies & Website Tracking

Our website uses cookies to improve functionality, analyse traffic, and provide a better

user experience. You can control cookies via your browser settings. A separate Cookie

Policy is available for more details.

9. Contact UsIf you have any questions about this Privacy Policy or how your data is handled, please

contact us:

■ 0151 294 2084

■ WhatsApp: 07922 451421

■ admin@mpmexecutivetravel.com

■ www.mpmexecutivetravel.co.uk

If you are unsatisfied with how we handle your personal data, you also have the right to

lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

M.P.M Executive Travel — Committed to protecting your privacy, every journey,

every time